Refund policy

REFUND & RETURN POLICY

Last updated: September 11, 2026

At DAY BY DAY, we want you to feel confident when shopping with us. If there is an issue with your order, please contact us at support@dbyday.store.

1. RETURNS

We accept return requests within 30 days of the date your order is delivered.

To be eligible for a return, the product must:

• Be unused, unopened, and in its original packaging.
• Have all seals and protective packaging intact.
• Be in the same condition in which it was received.
• Include proof of purchase or the order number.

Because our products are consumable wellness products, we cannot accept returns of opened, used, partially used, or unsealed products for health, hygiene, and safety reasons, except where required by applicable law.

Returns are handled by mail.

To request a return, contact:

support@dbyday.store

Please include your order number and the reason for your return.

Do not send products back without first contacting us. Returns sent without prior authorization may not be accepted.

If your return is approved, we will provide the return instructions and applicable return address.

2. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at support@dbyday.store.

Please provide:

• Your order number.
• A description of the issue.
• Clear photos of the product and packaging where applicable.

Once the issue has been reviewed, we may offer a replacement or refund, as appropriate.

If the return is required because of an error on our part or because an item arrived damaged, defective, or incorrect, we will provide the appropriate return instructions and cover applicable return shipping costs where required.

3. NON-RETURNABLE ITEMS

For health, hygiene, and safety reasons, the following items generally cannot be returned:

• Opened products.
• Used or partially used products.
• Products with broken or removed safety seals.
• Products not in their original condition or packaging.
• Gift cards.
• Items specifically marked as final sale.

This does not affect any rights you may have under applicable consumer protection laws.

4. CHANGE OF MIND

If you change your mind about your purchase, you may request a return within 30 days of delivery, provided that the product remains unopened, unused, sealed, and in its original condition.

For eligible change-of-mind returns, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return results from an error on our part or is otherwise required by applicable law.

5. REFUNDS

Once we receive and inspect an approved return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days after the refund is processed for the funds to appear in your account. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since we confirmed your refund, please contact us at support@dbyday.store.

6. ORDER CANCELLATIONS

If you need to cancel or change an order, contact us at support@dbyday.store as soon as possible.

We cannot guarantee that an order can be changed or cancelled once it has entered processing or has been shipped.

If the order has already shipped, our standard return policy will apply.

7. RETURN SHIPPING

Approved returns must be sent by mail using the return instructions provided by DAY BY DAY.

For eligible change-of-mind returns, customers are responsible for return shipping costs.

We recommend using a trackable shipping method. DAY BY DAY is not responsible for return packages lost in transit.

If a return is required because of an error on our part or because the product arrived damaged, defective, or incorrect, we will provide the appropriate instructions after reviewing your request.

8. LOST OR STOLEN PACKAGES

If your tracking information shows that your package has been delivered but you cannot locate it, please check with household members, neighbors, your building management, and the shipping carrier.

If you still cannot locate the package, contact us at support@dbyday.store so we can review the situation.

DAY BY DAY is not responsible for packages lost or stolen after confirmed delivery, except where otherwise required by applicable law.